Position Overview

The Director of Operations is the organizational backbone of the company, responsible for overseeing daily operations, improving internal systems, and ensuring a high level of service to clients and agents. This role supports the leadership team by streamlining processes, managing administrative staff, and driving operational excellence across the business.

Location: Jesup, Georgia
Position Type: Full-Time
Reports To: Team Leadership

Key Responsibilities

Operations & Systems Management

• Develop, document, and refine SOPs to support scalable growth

• Implement and manage CRM systems, transaction management platforms, and lead-tracking tools

• Ensure compliance with brokerage, MLS, and state real estate regulations

• Maintain company databases, templates, checklists, and onboarding systems

Transaction & Listing Oversight

• Supervise all contract-to-close processes to ensure accuracy and timeliness

• Manage listing workflows, including photography, signage, MLS entries, marketing materials, and vendor coordination

• Review files for compliance and quality control

Team & Agent Support

• Onboard new agents and staff with training materials, tech setup, and process orientation

• Serve as the primary point of contact for agent support regarding systems, documents, and office procedures

• Coordinate company meetings, trainings, and events

Marketing Coordination

• Oversee marketing timelines and ensure consistency across social media, branding, print materials, and online platforms

• Coordinate with marketing staff/contractors to publish new listings, announcements, and company content

• Track performance metrics for campaigns and listings

Finance & Reporting

• Assist with budgeting, expense tracking, and financial planning alongside leadership

• Generate weekly and monthly performance reports

• Track KPIs for agents, listings, closings, and lead generation

Leadership & Growth

• Identify areas for operational improvement and lead initiatives to enhance efficiency

• Support recruiting efforts by preparing materials, coordinating interviews, and onboarding new hires

• Provide strategic input to the leadership team related to growth and company goals

Qualifications

• 3+ years in operations or administrative leadership (real estate experience preferred)

• Strong understanding of real estate transactions, compliance, and MLS systems

• Exceptional organizational and project-management skills

• Proficiency in CRM platforms, Google Workspace/Microsoft Office, and transaction software

• Strong communication skills and ability to lead a team

• Self-motivated, detail-oriented, and comfortable in a fast-paced environment